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Elements and Performance Criteria

1. Determine job requirements
   • Follow standard operating procedures (SOPs)
   • Comply with work health and safety (WHS) requirements at all times
   • Use appropriate personal protective equipment (PPE) in accordance with SOPs
   • Identify job requirements from specifications, drawings, job sheets or work instructions
2. Prepare for despatch
   • Identify operating procedures that are required
   • Check records, where relevant, to ensure requirements are met
   • Compile orders to customer specifications and requirements
   • Coordinate orders to meet delivery or collection timetables
   • Monitor schedules and adjust in response to operational variations
3. Pack product for delivery or collection
   • Inspect transport or storage equipment prior to packing to ensure it meets cleanliness specifications
   • Follow packing sequences and workplace procedures
   • Package products to meet laundry and client requirements
   • Implement final inspection in accordance with quality standards, and identify and report packaging issues
4. Process documentation and store products
   • Check orders, despatch, storage and other related documentation
   • Complete documentation, as required
   • Store products in an appropriate location in accordance with workplace procedures and relevant Australian Standards
   • Assign orders according to storage and transport requirements

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment SOPs work instructions oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling WHS practices
Australian Standards include:	the relevant industry or Australian Standards that are current at the time this unit is being undertaken
Transport or storage equipment includes one or more of the following:	trolleys bins baskets racks vehicles weighing machines conveyor equipment tying, wrapping, banding and hanging equipment (including heat shrink equipment) auto ID equipment and bar coding equipment folding equipment shelving cages linen covers

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices and other reference material

complying with relevant standards

confirming and checking orders and requirements on at least two (2) occasions

preparing, packing and storing products ready for despatch on at least two (2) occasions

handling products appropriately

selecting and using transport and storage equipment required for job role

meeting customer and enterprise specifications/requirements

locating, communicating and applying relevant information

maintaining quality requirements for each stage of the process

maintaining accurate records.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant industry or Australian Standards

operating procedures:

packaging

cleaning

storage

transport

manual handling techniques

safe use of machines and related equipment

inspecting equipment prior to packing

procedures for preparing product:

care requirements

packaging

correct labelling and identification

procedures for packing and handling

timetables for delivery and collection

storage and despatch requirements

workplace procedures

practices for recording and reporting.

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